Privacy Policy

Last update: December 24 ͭ ͪ, 2020

PHOTOISTIC is committed to protecting your privacy. This privacy policy informs you about our online data collection and use. The terms of this policy apply to all PHOTOISTIC websites unless different terms are specified in a form or contract provided to you online or offline.

By using this site, you understand and agree to the terms of this policy. This site is owned by PHOTOISTIC and can be accessed in Mexico and abroad. For data protection purposes, PHOTOISTIC is the controller and, unless otherwise indicated, is also the data processor. The information collected may be retained, and may be stored, processed, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction.

Collection of your personal information

PHOTOISTIC collects certain types of information, such as the website that referred you to us, your IP address, browser type and language, and access times. We may also collect navigational information, including information about the pages you view, the links you click, and other actions taken in connection with the site.

We may combine your visit and browsing information with the personal information you provide. You can always choose not to provide personal information, but if you do, certain products and services may not be available to you. Personal information (e.g., your user name and password, your name, your mailing address, your e-mail address, and your telephone number) is collected when you register. Additional personal information (e.g., your credit card number and billing address) is collected to process transactions or to provide products and services to you.

Sometimes limited demographic information, such as the industry in which you work, is collected and may be linked to your personal information.

Use of your personal information

PHOTOISTIC collects and uses your personal information to operate and improve our sites, to process your transactions, to provide customer service, to perform research and analysis aimed at improving our products, services, and technologies, and to display content customized to your interests and preferences.

We also use your personal information to communicate with you. We may send transaction-related communications such as welcome letters, billing reminders, and purchase confirmations. We may also send you surveys or marketing emails to inform you about new products or services or other information that may be of interest. If you do not wish to receive marketing emails, you may adjust your “Personal Information Preferences” as described below or follow the “unsubscribe” instructions included in each email communication.

Sharing Your Personal Information

PHOTOISTIC does not share your personal information with any third party that is not related to the contract between PHOTOISTIC and you.

We may share your personal information within our corporate group, including with our subsidiaries and divisions, all of which may use your information for the purposes set forth herein.

We may share your personal information with service providers who perform services on our behalf. For example, we may hire other companies to handle payment processing, to provide data storage, to host websites, to fulfill orders and shipments, to assist in direct marketing, to conduct audits, etc. These companies will be allowed to obtain only the personal information they need to provide the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.

Information about our customers, including personal information, may be disclosed as part of any merger, acquisition, or sale of the company and/or its assets, as well as in the unlikely event of insolvency, bankruptcy, or receivership, in which personal information would be transferred as one of the company’s business assets. We will notify you of such an event as described in the “Changes to this Privacy Policy” section below.

We reserve the right to disclose your personal information if required by law, or if we believe in good faith that such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property, or safety of our company, employees, customers, or the public.

Access to Your Personal Information

If you wish to review or modify the information you have previously provided, you may access your information in the “My Account” section of the website. Your Account Executive can also help you make any changes, as well as exercise your right to have your personal information deleted. If you need further assistance, please contact us at You can expect a response from us within 10 calendar days. Please note that you cannot change your user name without re-registering.

Personal Information Preferences

PHOTOISTIC respects your right to make decisions about the use and disclosure of your personal information. If at any time you decide that you do not want to receive marketing emails from us, please let us know: (1) by checking or unchecking the appropriate box on your online registration form or on the “My Profile” page of the website; (2) by contacting your account executive; or (3) by sending an email to

If you choose not to receive marketing emails, please note that you may still receive transaction or account emails (e.g., purchase confirmations and account balance statements).

Use of Cookies and Other Technologies

PHOTOISTIC uses cookies to enable you to sign in to our services and to help personalize and enhance your online experience. A cookie is a small text file that is placed on your hard drive or device. Cookies contain information, including personal information, that can later be read by a web server in the domain that issued the cookie to you. Information collected by cookies includes the date and time of your visit, your log information, and your browsing and purchase history.

Cookies offer you many conveniences:

They allow us to identify registered users when they return to the site so they can retrieve previous image search results, access lightboxes and shopping carts, and view their previous invoices.

Cookies save you time by eliminating the need to repeatedly enter the same information.

Cookies allow us to deliver personalized content to you, including search results and targeted advertising.

Cookies help protect your security by verifying your login information and can help prevent fraud.

Cookies remember your preferences when using the site.

Cookies also identify certain customers if those customers would like to receive assistance from a live, online customer service representative.

We strive to make this site easy to use and relevant. Our goal is to provide you with more personalized products and services.

Measure and analyze the aggregate usage and volume of statistical information of our users on our site. The information collected may include but is not limited to, the following: user’s browser activity when visiting the site, users’ site path, general information about the Internet service provider and the visitor’s host, and the time users arrive at the site.

Remember to pre-screen our users’ products and services and dynamically display more content relevant to them.

Record user behavior on our site, such as pages visited, emails clicked, forms filled out, and products and services purchased to create customized advertisements and communications that best meet your needs.

Assess traffic and user behavior on the site to collect activity reports for our internal use only.

Conduct research and diagnostics to improve our products and services

Identify users who arrive at the site through a referral from an affiliated website or a sponsored link

This privacy policy covers the use of cookies by PHOTOISTIC only and does not cover the use of cookies by third parties. If you would like more information about Internet advertising companies, including how to opt-out of their information collection, please visit

In addition to cookies, we may use other technologies, including single-pixel gifs (also known as web beacons) on our websites and in promotional emails or newsletters. These tiny electronic images help us determine how many users have visited certain pages or opened messages or newsletters. We do not use these single-pixel gifs to collect personal information.

You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. 

Please note that the site is optimally designed to work with the cookies enabled in your Internet browser. If you choose to decline cookies, you may not be able to sign in or use other interactive features of our sites and services that depend on cookies. This may adversely affect your experience on the site.

Security of your personal information

The security of your personal information is important to us. We follow generally accepted industry standards to help protect your personal information. For example, when you enter sensitive information (such as your credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

If a password is used to protect your account and personal information, it is your responsibility to keep your password confidential.

Email Referrals

If you choose to use our email referral services to tell a friend about our products or services (including images in your Lightbox, promotional campaigns, new websites, job offers, etc.), we will ask you for your friend’s name and email address. We will use that information to send your friend a one-time email inviting him or her to visit the site and review the product or service he or she has selected. We may use a third-party provider to administer this feature, but that third-party provider may only use the information submitted to facilitate this one-time email. Neither PHOTOISTIC nor any third-party provider stores this information after the email is sent.


We do not intend to request or collect personal information from anyone under 18. If you are under 18, you should not use or enter information on this site, including, without limitation, any interactive areas of the site.


We may link to websites, including those of our third-party content providers, that have different privacy policies and practices than those disclosed here. We assume no responsibility for the policies or practices of such linked sites and encourage you to familiarize yourself with them before using them.


If you have questions or concerns about this privacy policy, you should first contact PHOTOISTIC (using the contact information below). 

If you do not receive an acknowledgment of receipt of your inquiry, or if your inquiry has not been satisfactorily addressed, you should contact the Direct Marketing Association by email at by mail at Col. Polanco, Miguel Hidalgo, CDMX or by phone at +1-800-527-0584

Changes to this privacy policy

We reserve the right to change the terms of this privacy policy at any time. When we make changes, we will revise the “last updated” date at the top of the policy. If there are material changes to this statement or in how PHOTOISTIC will use your personal information, we will notify you by prominently posting a notice of such changes here or on our home page, or by sending you an email. We encourage you to review this policy each time you visit one of our sites.